Booking cancellation
If you need to cancel or change a reservation, please contact us as soon as possible by phone, email, or WhatsApp with your booking reference and stay dates.
Refund eligibility
Refund eligibility depends on the cancellation timing, the booking channel, the rate or offer selected, and any payment already collected. The applicable outcome will be confirmed by Sree Laxmi Vilas after we review the reservation details.
Third-party bookings
If you booked through a travel website or another channel, its cancellation and refund process may also apply. Please contact that booking provider first, and we will assist where we can.
Processing a refund
Where a refund is approved, it will be returned through the original payment method where possible. Processing time can vary depending on the payment provider or bank.
How to request help
For cancellation, refund, or booking-change support, contact us with your booking reference, guest name, and check-in date so we can help promptly.
For questions about this policy, contact Sree Laxmi Vilas at sreelaxmivilas27@gmail.com or +91 6381542867.